Returns & Exchanges

At Etrnl, we want you to be completely satisfied with your purchase. If your fashion pieces aren't the perfect fit, you can return or exchange them within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Place the items in their original packaging with all Etrnl tags attached. Ensure the garments are unworn, unwashed, and in their original condition.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided via email, then securely attach it to the outside of your return package.

• 4.
  Drop Off and Track

  Drop your package at any authorized carrier location. Once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.